FAQ – Frequently Asked Questions
- How long does it take to ship leggings and sports tops?
- We process every order within 48 business hours of confirmation. Shipping times for leggings and all other items depend on the courier, but you'll generally receive your order within 2-4 business days throughout Italy.
- How much does shipping cost to Italy?
- Shipping is a flat €5 for all of Italy. However, if your order exceeds €49, shipping is free.
- Can I return an item if I change my mind?
- Of course! We accept returns on women's sportswear within 14 days of delivery. Items must be unused, with original tags and intact packaging.
- Of course! We accept returns on women's sportswear within 14 days of delivery. Items must be unused, with original tags and intact packaging.
- How can I return a sports top or leggings?
- If you want to know how to return a sports top or leggings, just contact our customer service. We'll provide you with all the instructions and a return label. It's quick and easy!
- When will I receive my refund for a return?
- Once we receive your return and inspect the product, we'll process your refund within 5-7 business days. The refund will be made using the same payment method used for the purchase.
- Can I change or cancel an order after I've placed it?
- If your order hasn't been processed yet, we can change or cancel it. We recommend contacting us as soon as possible via email or through our contact form.
- What payment methods do you accept?
- We accept credit cards, prepaid cards, PayPal, and Klarna for payments in three installments. All methods are safe and secure.
⸻
- How can I know if the size is right for me?
- Each product has a detailed size guide on the product page. We recommend comparing your measurements with those provided. If you have any questions, please contact us: we'll be happy to help you find the perfect fit.
- What do I do if I received a defective product?
- We're sorry for the inconvenience! If you receive a damaged or defective item, please contact us immediately with a photo of the product. We'll replace or refund it as quickly as possible.
- Do you offer size exchanges?
- We do not currently accept direct exchanges. If you need a different size, you can return the item and place a new order. We'll refund the first order as soon as we receive it.
- Are the products sustainable?
- Yes, we are committed to choosing responsible materials and suppliers. Many of our garments are made with eco-friendly fabrics and designed to last, reducing their environmental impact.
- Are items viewed online always available?
- We do our best to keep stock up to date, but our most popular products sell out quickly. If an item is out of stock, you can activate the back-order notification on the product page.
- Can I buy a combo set with different sizes?
- Of course! Our women's activewear sets are designed to fit every body type: you can choose different sizes for tops and leggings directly on the product page, if available.
⸻
Still have questions?
📩 Write to us! Our team is always ready to help.
Fill out the contact form or write directly to info@nuviatelier.com
